Orders and Returns
WHEN WILL MY ORDER SHIP?
Orders usually ship in 3-5 business days. We're excited for you to receive your order!
CAN I CHANGE OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?
Unfortunately, once an order has been placed, it can't be canceled. If you don't want the item when it is delivered, you have 30 days to return the product. We do not pay for return shipping.
WHAT IS YOUR RETURN POLICY?
You have 30 days from the day you receive your product to return it for a full refund of the purchase price of the bag. The product must be returned unused and undamaged in the original packaging with all of the tags still attached. There is no restocking fee, but we do not pay for return shipping.
HOW WILL I RECEIVE MY REFUND?
Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. A Breton order number or proof of purchase is required for refund.
If you are returning an item that was originally purchased through one of our authorized retailers, you may be issued a Breton Gift Card for the last known retail price (redeemable online at BretonCompany.com).
WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
Please contact Customer Service as soon as possible at firstname.lastname@example.org. Have the order number and style number for the Customer Service Representative, and we will make every effort to replace your item promptly.
WHAT IF I DON'T HAVE AN ORDER NUMBER OR IT WAS GIVEN TO ME AS A GIFT?
We will exchange an item without an order number or receipt if all of the product tags are included, the item is not a discontinued style, the product does not show any wear, and you received it within the last 30 days. The last known retail price may be used as a credit toward an exchange, or issued in the form of a Breton Gift Card.