We make pieces that last, and if they don't, we want to know about it. Our guarantee is a handshake – a promise that we'll be fair to each other. We guarantee every item made by Breton. No more, no less. We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. We guarantee each item against failure or damage in its intended usage for two years.
OUR GUARANTEE COVERS:
- Every item for two years after you receive the product
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, damage caused by mishandling via airline or third party shipping companies, extreme wear and third-party alterations made to the item. Likewise, fluctuating fit, abuse of product, and disregard for the product care instructions are not covered. Please note every item is subject to an evaluation by our Returns Team.
Details and Special Conditions
To help protect our customers and make sure every return or exchange is dealt with fairly, we may either require a receipt or decline a return or exchange in certain situations, including:
- Items that were not purchased directly from Breton Company (such as items purchased at thrift stores, online sellers or garage sales)
- Items with a missing label or an item that has been defaced
- On rare occasions, based on the nature of prior transactions
- Items that have been soiled or contaminated, until they have been cleaned
- Items lost or damaged due to fire, flood or natural disaster
Misuse of the Return Policy
Unfortunately, it's a reality. Most of the time, it involves attempted returns of pieces purchased elsewhere – at flea markets, yard sales or online. That's not part of the deal. If you're donating to charity, you can help us by marking each item's label with an X. That way, we can tell when the item has not been purchased directly from us.
FREQUENTLY ASKED QUESTIONS
CAN I RETURN A NON-DEFECTIVE BAG?
You have 30 days from the day you receive your product to return it for a full refund of the purchase price of the bag. The product must be returned unused and undamaged in the original packaging with all of the tags still attached.
WHAT DOESN'T THE GUARANTEE COVER?
Our guarantee covers the failure of materials or workmanship, including defects, discovered through normal wear. Excessive wear and tear, animal damage, abuse, misuse or neglect is not covered by our warranty. We also can't guarantee against accidents or damage incurred as a result of repairs, modifications or alterations done by a third party.
WHAT IS CONSIDERED "GENERAL WEAR"?
General wear is the natural breakdown of materials over a long period of normal usage. Once you've put enough miles on it, the bags may show some scuffs on the corners that see a lot of traffic. This isn't a failure of materials or workmanship; it is simply the natural course of any well-built product.
IS THERE ANYTHING YOU WON'T DO?
Just barely. Here are a few accommodations we unfortunately cannot make.
- Exchanges for a newer version of a particular style
- Size exchanges on well-used or older items
- Repair or replacement of items purchased through non-authorized retailers
- Repair or replacement of items not made by Breton
If the issue is not related to a failure of our product, the exchange or return will be determined on a case-by-case basis by our Returns Team.
WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
Please contact Customer Service as soon as possible at firstname.lastname@example.org. Have the order number and style number for the Customer Service Representative, and we will make every effort to replace your item promptly.
HOW WILL I RECEIVE MY REFUND?
Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. A Breton order number or proof of purchase is required for refund.
If you are returning an item that was originally purchased through one of our authorized retailers, you may be issued a Breton Gift Card for the last known retail price (redeemable online at BretonCompany.com).
WHAT IF I DON'T HAVE AN ORDER NUMBER OR IT WAS GIVEN TO ME AS A GIFT?
We will exchange an item without an order number or receipt if all of the product tags are included, the item is not a discontinued style, the product does not show any wear, and you relieved it within the last 30 days. The last known retail price may be used as a credit toward an exchange, or issued in the form of a Breton Gift Card.
WHAT IF I'M NOT SURE IF MY ITEM IS REPAIRABLE OR REPLACEABLE UNDER YOUR GUARANTEE?
You are welcome to send the item in for evaluation by our Returns Team. Unfortunately, we cannot determine through photos if a repair is possible so the item must be received at Breton. A Customer Service Representative will follow up with you to discuss your options.
Please note we reserve the right to send back dirty or soiled items that may pose a health risk to our Returns Team or Production Staff. Besides being unhygienic, unclean items may damage our production machines and equipment.